Terms of Use

The Company Fifth Element Store Ltd welcomes you to its e-shop www.fifthelementland.com

Address: 2 Bulgaria Street, 2850 Petrich, Bulgaria

Phone: 00359 (0) 887155043

E-mail: info@fifthelementland.com

Please consult these terms and conditions before using the website www.fifthelementland.com and make sure you have understood them and that you fully agree with them unconditionally.

Product description

Our obligation and main concern is that the information given on our site www.fifthelementland.com, on the quality, quantity, main characteristics and prices of products is absolutely accurate.

However, on your computer screen, some products may appear slightly different in size, color and texture in relation to reality.

Product prices

The prices shown in the relative catalogs next to each product include VAT.

These prices relate to quantities that are available, while www.fifthelementland.com reserves the right to modify the description and prices of its products without prior notice. It is, however, bound, upon completion of your order, to send the products ordered with the features and prices posted on its website at the time of order.

Payment methods

  1. Credit / Debit Card:

 Each purchase from the www.fifthelementland.com website is performed by selection of the buyer, who can pay with VISA and MASTERCARD credit cards.

Transactions are performed online securely, in real time, between the Buyer and owner of the card through Piraeus Bank (Winbank) which carries out the transaction on behalf of www.fifthelementland.com.

In this process, www.fifthelementland.com has no involvement and the sensitive information of your credit/debit card is not stored in its system.

If the buyer making the transaction is not the same person as the owner of the credit card, www.fifthelementland.com bears no responsibility and has no obligation to refund.

  1. PayPal:

PayPal lets you pay directly and automatically encrypts confidential data with the best technologies.

  1. Cash on delivery:

You can pay the courier upon delivering the products to your place. For shipments where payment method is cash on delivery, there is an additional charge of € 1.20 in shipping costs.

Cash on delivery shipments only apply to Greek customers and made in Greece products.

  1. Bank transfer:

If you choose to pay through bank transfer, please contact us so as to hold the products ordered.

Phone: 00359(0)887155043 or 00306942537970,

E-mail: info@fifthelementland.com

PIRAEUS BANK

  • IBAN: BG73 PIRB 9170 1605 7791 76
  • BIC: PIRBBGSF

At the bank’s Deposit Form, you should write your full name or order number and send us a copy.

In case the transfer is not made within two days after the day the order was placed, then the order is canceled automatically by the system.

Bank commission is borne by the Customer.

Shipment of Products

Shipping to Europe (including Greece)

The products are shipped door-door by courier or local post and delivered safely to the address you have specified. In remote areas, extra days may be required and sometimes there is a +€3,00 surcharge from the original shipping costs.

Products made in Greece or other European country are delivered in two to seven days after confirmation and payment of the order. There is a chance a few more days are needed for remote areas.

Products made in China or other third country are delivered in twenty to thirty days after confirmation and payment of the order. There is a chance a few more days are needed for remote areas. Customer is responsible for all import expenses of her/his country.

Shipping to the rest of the world

Products made in Greece or other European country are delivered in five to ten business days after confirmation and payment of the order. There is a chance a few more days are needed for remote areas. Customer is responsible for all import expenses of her/his country.

www.fifthelementland.com cannot be held responsible in case of delay in delivery due to extreme weather conditions, strikes and force majeure, thus the above delivery deadline will be extended for as long as the reason of delay continues.

The shipping cost is calculated and shown on the order form. Products are always accompanied by corresponding documents. The customer will receive the type of document invoice or receipt.

Shipping costs

All shipping and packaging costs are calculated on the total of shopping cart, in the final amount to be paid.

  • Shipping cost for orders of made in Greece products within Greece is 5€, if you choose with cash on delivery the cost is 6,20€.
  • Shipping cost for orders of made in Greece products to the rest Europe is 11,80€.
  • Shipping cost for orders of made in Greece products to the rest world is 15,80€.
  • Shipping cost for orders of made in China products to Greece, Europe and the rest world is 5€ with China post.

Order cancellation

If you wish to cancel the order during the online ordering process, you can press “cancel” and the ordering process is automatically cancelled.

Return policy

Our goal is to ensure your complete satisfaction. If, for any reason, you are not pleased with your order, you can exercise your right to return part or all of the products purchased, within fourteen (14) days after receiving them.

Our goal is to ensure your complete satisfaction. If, for any reason, you are not pleased with the size or model you ordered, you can exercise your right to return it within fourteen (14) days after receiving it.

It is clarified that the returned products must not be used, worn, washed, altered or damaged, and that the labels that accompany the product should be present, just as they were when you received it, together with the invoice. Communication via e-mail at info@fifthelementland.com should take place first, in order to be given instructions and a return code.

If the product desired is not available (e.g. larger size), we either refund you the money or the amount of the purchase is credited to your account and can be used for any new order you wish.

For hygiene reasons, beauty products (cosmetics, perfumes and makeup products), are not refundable under any circumstances.

In all these cases, the customer is charged with the cost of return shipping.

For the return of non-defective products, cost of return shipping is borne by the customer, while the cost of reshipping the product that you may have chosen as replacement, is borne entirely by www.fifthelementland.com.

Defective product

In the unlikely event that you receive a defective or damaged product, www.fifthelementland.com will make every effort to replace it with an identical or similar product at no additional cost for you. However, you must inform us by e-mail at

info@fifthelementland.com so as to send you instructions for returning the product as well as a return code. If the product is no longer available, it may be replaced with an equivalent product upon request or we may refund you the money.

www.fifthelementland.com has no security policy. We are not responsible for any damage that may occur due to normal wear, misuse and damage during the removal of labels.

For any product return, it is necessary to fill in the relevant form, named Product Return Form, which is posted on our website.

Limitation of liability

For all the products contained in the catalogs of www.fifthelementland.com, there are clear indications concerning their availability in our warehouse. The transaction will be deemed completed only after sending a written electronic confirmation. In case it is impossible to complete an order, www.fifthelementland.com has the right to withdraw and not fulfill it, and if payment has already been made, the money is refunded to your bank account.

Links

Links on this site are not under the control of www.fifthelementland.com and our Company bears no responsibility for the contents, changes or ways of information from them.

Advertisements

www.fifthelementland.com enables users to choose the information they receive on new products available on the market and other offers, payment methods etc. by sending advertising – informational messages to their electronic or residential address or by telephone. www.fifthelementland.com will not overuse the above service if users request its termination.

Privacy Policy

User information (name, email address, residential address etc.) and transaction information of users of our online store are deemed private, like ordinary transactions in a physical store.

The personal data that you share with us during the completion of your membership are used solely to run your transactions.

Transactions Security

www.fifthelementland.com provides security through the encryption Secure Socket Layer (SSL), one of the most reliable technologies used worldwide for secure transactions over the Internet. At any point of the site where the entry of personal data is required, www.fifthelementland.com uses SSL technology so your personal data is handled encrypted to our server.

To sign in to the online store of our company, two codes are needed: the Login Name (Email Address) and Personal Identification Security Code (password). Our company’s e-shop enables you to modify your Password as often as desired, and we would recommend, for safety reasons, to change your password regularly and avoid using the same passwords.

Applicable law – Jurisdiction

www.fifthelementland.com reserves the right to modify or update the terms and conditions of its transaction. All transactions made through www.fifthelementland.com are governed by the International and European law that regulates issues relating to electronic commerce as well as by Law on Consumer Protection / SG. 57,28.07.2015 g. which regulates matters concerning remote sales. Any dispute to arise in the future from the use of the website and the transactions carried out through it, shall be referred exclusively to the competent Courts of Sofia, Bulgaria.

Use of Cookies

The site of www.fifthelementland.com store uses cookies, since, without them, it would be impossible for some of its basic services to operate, like the status of orders, multiple options of users, saving products in the cart or list, recognition and facilitation of frequent users and improvement of the content of the website.

Cookies do not damage the personal computers of users or the files kept on them, while they are also automatically deleted each time you leave the site.

Learn more about cookies at www.cookiecentral.com